Medispa Etiquette

At Vivacité Laser and Medispa we strive to deliver excellence in our services and in the experience we provide you. In order to achieve this, we ask that all of our clients adhere to common Medispa rules of etiquette.

Arrive on Time

In order to provide you with the full allotment of time in your service, please arrive ten to fifteen minutes prior to your appointment. This will allow you to check-in with reception, fill out any forms (typically for new clients), and access our amenities to change/prepare.


We understand that schedules change and life can be hectic at times, but please remember to cancel or reschedule your appointment at least 48 hours in advance. This helps us to offer clients available spots and provide superior service. Cancellations less than 48 hours in advance may result in a service charge.

Noise Level

You may, of course, speak during your treatments, but please be respectful of others in the spa that are there to relax.

Cell Phones

Please turn your phone on silent upon entering the Medispa as a courtesy to the other guests.

Discuss your Needs

For the best experience possible, be open and specific with your therapist to get the results you are looking for. If you don’t speak up, we may not know what you need.

We look forward to seeing you on your next visit.

Thank you,
Your Vivacité Laser and Medispa Team