Our Policies

Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee of $25/hour on their next visit for the missed appointment(s).

Refund Policy

Prepaid services and/or spa dollars are non-refundable.  However, our clients have the right to change their mind. If you pre-pay for a service you no longer wish to receive, or unforeseen health issues restrict you from having that specific treatment, you can turn that money into spa dollars to use towards any other service or product of your choice.

Prepaid Services

Please note you cannot use pre-paid services purchased on past promotions to pay for current monthly promotional offers, one day sales, or client appreciation events.


Vivacite is always looking for experienced, passionate, hard-working individuals. We offer competitive wages, bonus/commissions and staff discounts. To apply, send your resume and cover letter to: [email protected].

Need help with your skin?

Send us a quick message and one of our aestheticians will discuss your personal skin care plan and determine the treatment that is right for you.